Contact Us
We answer every message within one business day.
Need help with an order? Email contact@nurestia.com with your order number in the subject line and we will get straight to it.
Customer service
| contact@nurestia.com | |
| Hours | Monday to Friday, 9:00 AM – 6:00 PM CET (3:00 AM – 12:00 PM ET · 12:00 AM – 9:00 AM PT) |
| Response time | Within 1 business day, usually the same day |
| Languages | English, French |
Who to write to
| Your question is about… | Write to |
|---|---|
| An order, delivery or tracking | contact@nurestia.com |
| A return or a refund | contact@nurestia.com — subject: "Return" |
| Your personal data or privacy rights | contact@nurestia.com — subject: "Privacy Request" |
| Legal notices and disputes | contact@nurestia.com |
| Press, partnerships, wholesale | contact@nurestia.com |
Business details
Nurestia
5000 Namur
Belgium
Nurestia is a Belgian business shipping to customers across the United States. This is our registered address — please do not send returns here. Return addresses are issued individually with your return authorization.
Before you write to us
Many questions are answered faster on these pages:
- Track Your Order — live status of your parcel
- Shipping Policy — processing times, delivery estimates, tracking
- Refund & Return Policy — how to return an item and when you get your money
- Terms of Service
- Privacy Policy
- Disclaimer — product claims and safe use
A note on unrecognized charges
Charges from us appear on your statement as NURESTIA.COM. If you see a charge you do not recognize, please email us before contacting your bank — we can identify and resolve it within one business day, whereas a chargeback takes months.