Shipping policy
Last updated: September 11, 2026
At a glance: orders are processed in 1–2 business days and delivered in 5–10 business days. Tracking is emailed to you as soon as your parcel is scanned. Shipping is free on orders over $49.
1. Where we ship
We ship to all 50 U.S. states, the District of Columbia and Puerto Rico. We currently do not ship to other U.S. territories, or to APO/FPO/DPO military addresses.
2. Order processing time
Orders are processed Monday to Friday, excluding public holidays. Processing takes 1 to 2 business days from the moment your payment is confirmed.
Orders placed after 2:00 PM CET, or on a weekend or holiday, begin processing the next business day. During launches, promotions and peak periods, processing may take up to 3 business days; we will say so on the Site when that is the case.
3. Delivery times and rates
| Method | Delivery time (after processing) | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | $6.95 — free over $49 |
Delivery times are estimates in business days and begin once the parcel leaves our facility, not when you place the order. Total time to your door = processing time + delivery time.
4. Where your order ships from
Nurestia is a Belgian company, and some items are dispatched from fulfillment partners located outside the United States. The delivery estimates above already account for international transit and customs clearance. We disclose this before you pay so there are no surprises.
Orders containing several items may be shipped in separate parcels arriving on different days, at no extra cost to you. Each parcel has its own tracking number.
5. Duties, taxes and customs
Applicable sales tax is calculated and shown at checkout where we are required to collect it.
Import duties and customs fees on your order are paid by us, not by you. You will never be asked to pay a fee to receive your parcel. If a carrier ever contacts you requesting payment before delivery, do not pay it — forward the message to contact@nurestia.com and we will handle it.
6. Tracking your order
You will receive two emails: an order confirmation immediately after purchase, and a shipping confirmation with a tracking number once your parcel is scanned by the carrier.
Tracking can take 2 to 4 business days to show its first movement. This is normal and does not mean your parcel is lost. You can track your order here at any time.
If your tracking has not updated for 10 consecutive business days, contact us and we will open an investigation with the carrier.
7. Delays
Once a parcel is handed to the carrier, transit is outside our control. Weather, customs inspections, carrier backlogs and peak season can add days.
Your right if we are late: if we cannot ship your order within the timeframe stated above, or in any event within 30 days of your purchase, we will notify you and offer you the choice between waiting for the revised date or cancelling for a full and prompt refund. You never have to ask for this — we contact you.
8. Incorrect or incomplete addresses
Please double-check your shipping address at checkout, including apartment or unit number. We can correct an address only before the order is processed — email contact@nurestia.com immediately with your order number.
Parcels returned to us as undeliverable because of an incorrect or incomplete address will be refunded less the outbound shipping cost, or reshipped at your cost.
9. Lost, stolen or damaged parcels
- Marked delivered but missing: check with household members and neighbors, and look around entrances — carriers sometimes scan early. If it has not appeared after 3 business days, contact us and we will file a claim and make it right.
- Lost in transit: if tracking stalls for 10+ business days, we reship or refund at your choice, at our cost.
- Damaged on arrival: photograph the item and the packaging and email us within 7 days of delivery. We replace or refund at our cost, and you keep the damaged item.
10. Returns
See our Refund & Return Policy for return windows, conditions and who pays return shipping.
11. Contact
Nurestia — Shipping & Orders
Email: contact@nurestia.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM CET · Response within 1 business day